1. Information We Collect
- Mobile number (for OTP verification and login)
- Name, email address & profile photo
- KYC documents (Aadhar, PAN, Driving Licence, GST, Vehicle RC, etc.)
- Vehicle details, photos & registration information
- Pickup/drop location data (for load matching & navigation)
- Booking, fare, advance and payment records
- Proof of Delivery (POD) documents/photos
- Device information & app usage data
2. How We Use Your Information
- To verify your identity via OTP and secure your account
- To provide and improve our load & truck booking services
- To match delivery partners with available loads near their location
- To verify KYC documents and vehicle details before approval
- To calculate fare estimates and process advance/balance payments
- To send booking updates, alerts, and service notifications
- To prevent fraud and comply with legal requirements
3. Data Sharing
We do not sell your personal data to third parties. Data may be shared only with:
- The customer and delivery partner matched to a specific booking (name, mobile number, vehicle details) so they can coordinate the pickup
- Payment gateways for processing transactions, once payment features are enabled
- Google Maps/Places services, to show locations, distances, and navigation
- Law enforcement authorities, when required by law
4. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS), secure servers, and access-controlled databases to protect your personal information. KYC documents and POD photos are stored securely and are only accessible to authorised admin staff for verification purposes.
5. Location Data
Pickupwala uses your device's location to show nearby loads (for delivery partners), calculate distance-based fares, and enable one-tap navigation to pickup/drop points. Location access can be managed anytime from your device settings.
6. Your Rights
- Right to access the personal data we hold about you
- Right to correct inaccurate or outdated information
- Right to request deletion of your account and data
- Right to opt out of non-essential notifications
7. Children's Privacy
Pickupwala is intended for use by individuals aged 18 and above who are registering as customers or delivery partners. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
9. Contact Us
For privacy-related queries, reach out to us at:
📧 info@pickupwala.in | 📞 +91 9860500615
