Refund & Cancellation Policy

Last updated: 22 October 2026

1. Driver joining fee (₹300)

• The joining fee is a one-time payment that gives the driver partner access to Pickupwala Bookings for the lifetime of their account. No monthly or recurring recharge is charged.
• The joining fee is inclusive of GST. No separate GST is charged on top of the amount shown. Chavan Transport Agency pays the applicable GST to the Government out of the joining fees received; the record is available under GSTIN 27AXBPC6798D1ZE. Any refund is made of the full amount paid, including GST.
• The joining fee is collected only after the driver partner's documents have been verified.
• If, after payment, we are unable to activate or onboard the driver partner for any reason on our side, the full fee is refunded.
• A driver partner may cancel and request a full refund within 7 days of payment, provided no load has been accepted on the Platform.
• After the driver partner has accepted a load on the Platform, the joining fee is non-refundable.
• Duplicate payments, or payments debited but not confirmed, are refunded in full.
• The joining fee is for delivering booking information. A refund is not given because of fewer bookings on a particular day or route, no bookings on Sundays or holidays, or no bookings outside 9:00 AM – 9:00 PM.
• Refunds are not given for any dispute, non-payment, delay or loss between the customer and the driver partner, as these transactions are solely between them and Pickupwala / Chavan Transport Agency have no connection with them (see Terms & Conditions, Section 4).

2. How to request a refund

Email support@pickupwala.in with your registered mobile number, payment date and transaction ID.

3. Refund timeline

Approved refunds are initiated within 2 working days and credited within 5–7 working days to the original payment method (UPI / card / bank account) through PhonePe Payment Gateway.

4. Customer bookings

Customers can cancel a posted load from the app at any time before the driver partner starts the trip, free of charge. Trip fares are settled between the customer and the driver partner; any dispute can be raised with our support team for assistance. Pickupwala and Chavan Transport Agency are not a party to these transactions.